Your privacy settings

As described in our Privacy Policy, we collect personal data from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal data with third parties, including advertising partners. We do this to show you advertising on other websites that is more relevant to your interests and for other reasons described in our Privacy Policy.

The sharing of personal information for targeted advertising based on your interactions across different websites may be considered "selling," "sharing," or "targeted advertising" under certain US state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you wish to exercise this right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out signal enabled, we will treat this, depending on where you are located, as a request to opt out of activities that may be considered "selling" or "sharing" personal information, or other uses that may be considered targeted advertising to the device and browser you used to visit our website.

Problems with delivery

Your package hasn't been delivered or is damaged? Shipping information

We ship within the EU using DHL GoGreen.

Delivery takes 1-5 days with DHL within Germany (except for pre-orders, where please note the specified delivery dates). Once your order has been shipped, you will immediately receive an email from us with the tracking ID. Should any unusual delays occur during shipping, please check the "Track Package" button.

DHL problems

Are you impatiently waiting for your package, but the tracking status hasn't changed for several days? Or did your package arrive damaged? Then please contact us immediately. Please provide us with your order number and, if available, the tracking number, and we will resolve the issue as quickly as possible.

Exchanges and returns

Exchange and return shipping

How can I return my order?

As an online shop, we offer a 14-day return policy after receiving your order. Please note that the item(s) must be unused, clean, and free of pet hair and dirt (see our Terms and Conditions). Please click the button to start the return process. We will send you all the necessary information by email.

Complaint

Problem/ ComplaintProduct complaint

Do you have a problem or a defective product?

If you have received a defective product or discover a defect after use within the legal warranty period, please contact us via the following link: